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FAQ

Yes, for safety reasons the rear windows are kept fixed, or can be opened up to 80% if requested by the customer. The front windows remain operable and can lower up to 100% depending on the model. Opening the windows must be avoided, since these moments make us vulnerable to criminals and the vehicle’s armor will be of no help at all.

No, you should not do it because in addition to not guaranteeing user safety, it is not authorized by the Army as well.

To make your car armored, it is required: RG (Brazilian identity card), CPF (Individual Taxpayer Registration Number), proof of residence, CRLV (Certificate of Registration and Vehicle Licensing), criminal records of Federal, State and Military Justice regarding the last 5 years and Criminal History Certificate. If the car is from a company, it will be required to present CNPJ (General Taxpayers' Registry) and Certificate of Background of the Federal, State and Military Justice distributors for each of the managers or managing partners. Once the armor is authorized, registration is performed in the Army control system. The DFPC (Controlled Product Inspection Board) then transfers the registration data to Denatran, which registers within the state transit agencies. The owner will get an "Armored Vehicle" card.

It is a device that keeps the tire stuck to the wheel and even flat, it allows the car to move for a few kilometers.

It is the process of detachment between the glass and polycarbonate sheets, which constitute the ballistic package of a shielded window.

It all depends on the degree and its location on the glass. In the event of any suspicion, please contact the Assistance who will do a technical analysis on what would be feasible for the solution of the problem.

The armor should be considered as a very specific kind of "accessory" that has been added to the vehicle, and retains its value to anyone who needs it, like any other accessory, even if it experiences a normal derogatory like the rest of the vehicle or its other accessories.

The ballistic protection does not end when the warranty does. The warranty refers to the period in which the maintenance of the shield is the responsibility of the manufacturer.

The crack can be triggered by three factors: strong impact, thermal shock, open and close the door with the windows lowered.

When moving the windows make sure that the vehicle's engine is running so that there is no overcharge of the battery. When closing the doors always keep the windows closed. This will prevent them from breaking. Avoid leaving the vehicle exposed to the sun for long periods. Clean the windows’ insides with a clean cloth only. Do not wipe dry paper or dry cloth, especially over dust.

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